Bad Service

Last month I missed payment and I had to pay R544.00 which includes monthly payment and reconnection fee of R50.00. The DsTV was reactivated and all of the sudden this month I have been charged re-connection fee whereas the subscription is active. I then called the customer care and spoke to this stupid lady who decided to put me on hold without saying a word just for me to loose my airtime. Even after calling second time and speaking to another agent who promised to help, I have been billed the re-connection fee. How can multichoice charge re-connection fee twice whereas the subscription is still active