Bad service

My decoder showed error E-04 , with message "Smartcard error" That was on Sunday , and the message said Iust take out smartcard and wipe it , then insert it again if error doesn't clear I must take it to MultiChoice . So today I send someone to take a decoder to DStv agency in JHB. When he got there they said they can't help him as they want my ID or I have to come myself... I made a plan at work , and left around my lunch time . I started at Randburg MultiChoice and the queue was a nightmare... Then I drove to JHB Jeppe street . When I got there , there was a long queue still but I had no choice but to stand there. They tested my decoder , for a long time , changed the smartcard . Still nothing , that message still popped. After a while this lady that was assisting called a guy and told him that my decoder doesn't want to clear error even after changing the card. This guy told me that I have to change a decoder but unfortunately they don't have stock I have to go to Randburg ! Such a hassle to clear an error and the back and forth I had to do just so I can watch TV that I pay for every month ! I couldn't even go to Randburg because I was already late at work. I dont understand why I can't send someone !? It's ridiculous , now I have to take morning off work again to go queue at Randburg . I wonder if I will go out as a happy customer or what . So annoyed