bad service at our cost

<p>I have been a client of multichoicefor years, two weeks back i app**** for a price lock decoder, it was to be deliverd in 7 days which ended up being 2 weeks, i received my explora decoder on the 23 jan 2017, it was installed by an accredited installer, only to fond that it is not activated by multichoice. </p> <p>I spent R130 on airtime trying to get help and they sent me from one person to the other. My call was escalated and amidst all that i still am sitting with the Decoder that is not working. This only means that my family will not watch Tv tonight while i pay for the services.</p> <p>The most sad part is when you call their contact centre, its expenditure from me as a cliens and to spend that much and not get any help its very disturbing. I was told my query will be resolved within an hour. Its been 3:30 minutes now and i am still waiting. I must call them again and keep on holding while they escalate whereas this money i am spending on airtome was supposed to be used for something else. Tbis realy is bad service.</p>