BAD SERVICE AT MULTICHOICE

I've constantly been calling multichoice and there seems to be no one who is willing and able to assist. I was advised according to their upgraded system my DStv account owes an amount of R680 and this happened after they themselves have debited my account with my normal subscription and there shouldn't be any amount outstanding. The call centre agents always refers me to contact no ***in order for clarity and for my account to be activated as they cannot do it from their side because I am one of the members of the panel. I have called this number numerously and it's either they do not pick up or you get promised that you will receive a call in a few minutes from someone who will be able to assist and resolve the matter but you don't even receive a call. Currently my account is blocked and it's been days since it's blocked but I am still going to pay for my monthly subscription which I find it unfair. This has been a very draining, expensive and disappointing situation for me.