Bad service at its best!!!!!

<p>I bought a decoder at a Pep store in Durban central and was referred to a Dstv instal they instal the dish and activated it but after that it didn't work then I had topay another company to instal the line out of my own pocket.</p> <p>When I called the dstv the agent there said I need to pay for the weeks this thing hasnt been working and when it will work,I asked him why should I pay for something I have never used,he said I should have called them and I asked him how was I suppose to know I should call them when they activated it with their installation supplier?Then asked for a manager where I waited more than 10 minutes. </p> <p>Can someone help me resolve this????????</p> <p> </p> <p>Disappointed </p> <p>Larry Quma </p> <p> </p>