WK
Wolfgang K
1 reviews | Active since Oct 2014
20 Jan 2021, 10:06
BAD SERVICE at DSTV continues!!
As usual, THE BAD SERVICE continues!! We are waiting for REFUND on a returned Decoder. The Decoder was collected on 30th December2020, they say, Refund takes 7 - 14 Working Days! Up to Today 20th January 2021, NO MONEY has been refunded!! Service at DSTV is very Bad, they don't respond to E-Mails either!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Jan 2021, 10:10Hi Wolfgang,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Jan 2021, 10:10
Official
Hi Wolfgang,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
WK
Wolfgang K's updateReviewer Update
22 Jan 2021, 10:16Did send Invoice to DSTV immediately, even did some Tracing Work for DSTV as I believe the Staff is not competent enough to follow up on the Parcel Return! Another Big problem is the Delivery Company ON THE DOT (by the way, they promise excellent Service), they do NOT respond to any E-Mail nor do they answer Telephone Calls, their Website shows the Tel. Nr *** and E-Mail: *** . Dear DSTV Team, I did most of the Tracing Work now, so it is YOUR Call now!! My next Step will be, to CANCEL DSTV!!!
WK
Wolfgang K's update22 Jan 2021, 10:16
Reviewer Update
Did send Invoice to DSTV immediately, even did some Tracing Work for DSTV as I believe the Staff is not competent enough to follow up on the Parcel Return! Another Big problem is the Delivery Company ON THE DOT (by the way, they promise excellent Service), they do NOT respond to any E-Mail nor do they answer Telephone Calls, their Website shows the Tel. Nr *** and E-Mail: *** . Dear DSTV Team, I did most of the Tracing Work now, so it is YOUR Call now!! My next Step will be, to CANCEL DSTV!!!