Bad service at Dstv

I'm very dissapointed with Dstv and their misleading and *****ed consultants. My decoder suddenly stopped working and I was told it dead I should get a new one. My mom then decided to give me one of her old Grey decoders. I first called Dstv and asked them if the decoder was still active and if I should use it, the consultant advice me to use it and to pay 320 for the subscription, of which I did.

After paying the channels were not showing, the decoder was not active and not scanning channels,i called them only for them to tell me the decoder is old and could not use their new upgraded systems.i asked them why did they tell me to pay subscription on a dear decoder I was told sorry no refund.,buy another decoder and we will credit that money on it. I then went and bought a new set for 699. I then called them again to tell them to credit the money they owe me to the new decoder and I was told "sorry the new decoder is in ur name and not ur mothers so we cannot refund, tell ur mom to buy another decoder then we will credit the money to her decoder" I became frustrated n called them almost everyday only to be told "sorry we can't help"

I have been a Loyal customer to dstv only to be treated like this. They are deliberately misleading customers so that they get money out of us and refuse to refund. My relationship with DSTV is about to end.