Bad service at DStV

On the 15th of April 2019 I tried upgrading to premium on the DSTV app (it is so useless) that failed as the upgrade service was done. 4 days later my connection was cut without any notification which I made a call to their call center (that is so expensive to call) the agent was very impatient and refused to explain. I requested for them to cancel my upgrade request and to reconnect me to service that I had paid for on the 15th . They reconnected after being difficult (they reconnected the service package that I have paid for) Forward to 02 May 2019 now they disconnect my service once again which I had to make yet another today asking for a reconnection as I am only due to pay my subscription on the 15th of May. The consultent became very impatient with me and ran out of funds and with no help ... Can someone explain to me why DSTV service and help Centre so useless in addressing and redressing clients needs ??? Still need my line to be connected . Hopefully this will help.

Decoder serial : V ********** 84 Smart card : ********** 737 Model DSD4136 Your call Centre staff do not know how to redress clients !