CK
Cora K

1 reviews | Active since May 2016

23 May 2016, 05:48

Bad Service at Dstc

<p>On the 28th of April we phone Dstv to change over to the Family pack, which cost R325. On the 1st of May our channels change back to the Family pack but the they try toe deduct R864 and not the R325. Unforgenty the money came back and we phone them to sort the problem out, because there was enought for the R325. So the lady told us on the 3rd of May to do internet payment of R325 and so I pid R350 the same day. On the 17th of May my dstv was cut off with a E16 error. We phone again and ask what the problem was this time? They said sorry it was a mistake from their site and they reconnect the line again. Ons Sunday it was off again with the same error E16....none of their lines were working, so I sent a inbox message on Facebook. Now they say I must pay again R222.32 before they can connect my line again. I ask them but why? because I paid R350 for what is the R222.32? I will not Pay that money for mistakes they make. And I'm really fed up!!!!</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 May 2016, 10:48
Official

Dear Cora Kuhl

We are unable to access your DStv account with the information you supp**** .Please provide us with your customer number or ID number to assist you accordingly.

Regards

Rupert

Best regards,