Bad Service at 1st Hand

I have a serious complaint with Multichoice, the service I’m getting is appauling. I made a payment of about R300 this month, which I understand, it included a reconnection fee. I made a call yes, regarding the DSTV ACCESS. Then enquired about DSTV FAMILY. Now my service has been suspended. What happens to the money I paid, in a new year on the 1st month. If need be, I would like a refund and let DSTV stay with their channels and all. I can’t be using my last money, then get such bad service. My request is that I be downgraded to DSTV ACCESS, as I’m planning on upgrading soon. If you guys can’t afford to do so, I’d rather have my refund back. Then get myself an OPEN VIEW DECODER. Because this seems like **************** at 1st GRADE, I’m a customer and will never tolerate such behavior. As much as all of your staff, will never be happy to receive bad service some where else.