Bad service as never experienced

after struggling to get my explorer I installed it on Sonday 28 June struggled to get signal I phoned the call centre spend 20min on the phone until the lady decided to ask me if I used my LNB Switchover , I replayed that there is no such thing in the box she said it was suppose to be in the box I can go to any DSTV dealer and ask for the LNB Switchover i told her it's sunday no one is open upon she replayed the must be open till 2 (it was 10 in the morning ) I drove to both dealers and they where closed. Monday morning I went to Zinniaville dealer as I sat in my car waiting for them to open after 9 I was called by Multichoice I explained to the lady that I was very unhappy to purchase the LNB switchover because on my call that was recorded I was not informed that I have to purchase the LNB extra as I found out later the LNB switchover was always in the box until May . I told her that she can go and listen to the recording and come back to me if I was not informed 2 things will happen either mutichoice can arrange with a dealer to give me one or come fetch the explorer and if I was informed I will purchase it more then a week now and she has not contacted me after I left messages