Bad service as always

I have been battling with you DStv for more than 4 months now since last year.. last month I decided to downgrade my package because am tired of fighting with you when I down graded the person that I spoke with he said there is no feed for downgrading… today I called to cancel my DStv since am going away for the next coming 3 months boom only to find out there’s a cancellation fee of 180 when I asked how do I pay 180 for cancellation whilst am on a month to month the lady said am on a price lock of which I never signed up for.. because last month when I downgraded I asked the agent to cancel everything on my account the police lock the recording including the extra view also so now am surprised that am still on price log that I don’t know 🤷♀️ off can you please cancel my DStv with immediate effect I am super tired. Am also tired of calling your call centre each month speaking to your *********** agents when I asked to speak to their supervisor they always say the supervisor is in a meeting… the supervisor is not in the office … good people please cancel this