Bad Service and wrongly Debited

My Story Good day, I was told that I can reverse my money and pay R480.58 which I'm also disputing because Dstv is suppose to credit my account with R429. 03 which was from the two previous months that they debited me. I agree to a price lock package and was told that my monthly payment is R690 monthly to my surprise the first month was debited R829. 03 which I disputed and nothing was done. The second month was debited R980 and still disputing both those amounts to a point nothing is been done. This month was debited R2757.58 that I had to dispudispute and got and email that I can reverse my money and pay R480.58. But to my surprise when I wanted to do a EFT I'm told to pay R1178. 58 and I don't understand why and called the call center number for about 30 minutes on hold by the agent Zanele. Please can matter be addressed and get assistance because I'm getting frustrated with all this and been promised it will be resolved but I'm always calling to get clarification about my account. Did you manage to go through my story because I'm suppose to pay R290 because Dstv has to credit me back from the last 2months which is R429. 03 and I'm suppose to pay R279. 03.