Bad service and wrongful billing

I Am up to hell with the poor service i am getting from DSTV (Multichoice). i am on a month to month account with DSTV and my last payment of R636 was on 08/10/2022 and everything was fine until on the 01/11/2022 when i moved out of my previous house to my new house then my viewing never worked and i called multichoice on several occasions to fix the issue but all failed dismally and i ended up deciding not to continue paying for my DSTV since no one at Multichoice could assist me. Today i open the DSTV App on my phone and it shows i have to pay R555.42 which i know as my subscription amount but when i go to whatsapp and check my balance it says i have to pay R1040.09 then i made a call to multichoice only to be told the same message as per whatsapp. i only have a dstv compact subscription, PVR functionality and decoder insurance on my package but i am surprised with the amount i am given to pay and i am wondering if i still have a month to month or i am now on a contract and how does the nonsensical contract work and who signed for it? and if this amount was carried forward from last month then multichoice are ripping me off because my decoder since showed me channel 100 from 08/11/2022 so i don't understand what is carried forward unless its a ******** syndicate ran at multichoice to make money out of me even though i did not watch TV for the whole month of November of which i was still supposed to be able to view at least until the 08/11/2022 but that never happened and feel very much ****** and i am ****ed off with the service i am getting from multichoice because even the lady i spoke to today just put me on hold and dropped my call to me her poor level of workmanship and poor service i am getting from multichoice. my contacts are on the system and if a call got cut since she put me on hold surely she could be able to at least call me back to resolve my issue but that was not enough for her to understand my frustration. now i don't have dstv and i don't know what to do or where go else to get to understand what she searched on her system on my behalf. It feels like its nice when we pay but when we have viewing problems multichoice will distance themselves because i told them already on 01/11/2022 that we use one dish with a smart LNB and my neighbor has no problems but me only. what must i do now?