Bad service and worse comms - Feel like a *******

I joined DSTV streaming in August and not one month did i had an experoence without issues. I am streaming on my cell phone and my Smart TV. I have always been able to view it on both. Only now thet tell me i can only view it on one device. i remove all the other devices and are still unable to view only on my smart TV. After being in their "live chat" for more than 4 hours they now tell me i need to get a box which they will supply at a cost of R1200. Every month there seems to be some issue from their side but if your payment is a few hours late they disconnect that service immediately. I am utterly highly dissapointed in Dstv trying top get money out of people for services they dont deliver. I was told if i can view it on my phone then i must do that. Am i paying R699 a month to watch TV on my phone??