1 reviews | Active since Jul 2013

11 May 2017, 13:38

Bad service and unqualified staff members working for Multichouce

<p>I do not understand how not one person at multichoice including the debit order department can tell me one simple thing, what amount will be debited from my acount on the 30th of May, I have sent numirious emails and get different amounts and answers, no one can give me any explanation as to why a sertain amount will be debited, I mean really??!!!! I have Phoned twice now which also endid up being a confusing and hopeless situation, the last lady I spoke to at the DDP department sent an enquiry to the MCA and still no response since Saterday??? Can a simple thing like giving you your correct debit order amount be such an issue??????? </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 May 2017, 14:30
Official

Dear Tanya

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

's update12 May 2017, 14:35
Reviewer Update

Dear Dstv,

Thank you for being sorry but my problem is still not solved, someone tried to phone me last night but I missed the call when I tried to phone back it said that the number does not exist, because for some reason your price lock departments telephone number is a state secret?

please just tell me what amount will be debited on the 30th of May from my account, and please tell the reason for the amount because I am sitting with 3 amounts so wich is wich?????

my work number: ********** 121

my cell number: ********** 734

my email adress: **********