Bad service and unhappy client......

Good morning,

Seems like hello peter it's my last hope. I've sent emails to *** with no assistance and the call centre it's worse they put you on hold until you run out of airtime.

I would like to lay a complaint with one of the customer service agent that I spoke to and also to have my query resolved as it was not resolved through call centre.

So I've been having issues with showmax ever since I added showmax on my dstv account, I added showmax on the 1st of March and I was unable to watch till I had to report it on hello peter then Karabo from customer care resolved it on the 11th of March 2024. On the 22nd of March as I was about to watch showmax it has been discontinued and when I checked on my dstv profile it was removed by who I don't know so I went on Dstv WhatsApp chat and I spoke to Nini she said I must add it again of which I did but now I can't watch on showmax it says I must add package.

I then decided to call *** and I spoke some agent she was speaking Xhosa I didn't catch her name but I believe you can catch on record who I spoke to cause she accessed my account, I asked her why was it discontinued and she could not answer and she told me she didn't know that dstv had a promotion where you can add showmax on dstv compact stream for free and it's valid from 1st of March to the 31st of March. I then asked to speak to a Team leader cause she said she was going to her Team leader with the hope it would be resolved, girl put me on hold for 30 MINUTES till my airtime was exhausted probably that's what she was hoping for, for my airtime to be finished cause she didn't call me back,for one to have to have their query resolved must we go on hello peter?

Can you kindly please check what's the problem with my showmax it doesn't even allow me to cancel it, it says I must speak to agent and how will I do that when they gonna put me on hold for 30mins... Showmax it's a nightmare...