Bad service and unfulfilled promise

Bad service and unfulfilled promise

On the 5th of April 2024I bought a HD decoder with dish at Incredible Connection with a promotion of 3 months free Access package. The subscription worked for the 1st week and it stopped working, I’ve went to the Multichoice offices in Middelburg Mpumalanga 3 times with no help, I did give them my Incredible Connection Invoice. My subscription is still blocked as I’m writing now and the the middelburg offices are still waiting on the head offices meanwhile I’m not getting what I’ve paid for. My next option will be cancellation since I’m sittting with a dish and decoder that’s not working since there’s a problem that I’m not told exactly what it is!!! Bad service at its best