Bad service and sold lies

I had Dstv Eplora on Price Lock, it expired on the 25th May. Initial when taking out the contract it was confirmed to that installation is free. on the 18th May i received an sms and email stating that in 7 days my contracts ends, after this monthly subscription will charge to R385 for Dstv Compact plus, R90 for the Access Fee. ** today i called to equire about the R539 amout that was debitted. ** i was told R430 was alocated to resident billing as lock price expired (which is good and right), R109 was for forwarded billing for installation (i asked which installation). The answer i got was that it was explora installation (Initial when taking out the contract it was confirmed to that installation is free.) *** Then i asked about the sms & email i received about my package being moved Dstv Compact plus as per the email and sms stated. The lady said she does not see that i was sent any sms or email. even though i gave her specific date and time that i received the sms. *** This says to me, was sold a lie by both Dstv and their installer, despite being a loyal customer for years with two devices still active. On top on Friday (25th) i call to reconnect my Explora of which i still don't know why it was disconnected. The guy who help with reconnection, provided a very bad service. and i was on phone for over 30 minutes before i could speak to a personl who gave terrible service.