1 reviews | Active since Feb 2014
Bad Service and severe incompetence
Firstly I battled for more than a month to get a change of ownership done from my husband's name to my name. Now that it has been sorted I am battling to upgrade to an Explora. My husband has been a customer of Multichoice for many years and now that I want to have it done on my name it is an issue and I have to go through a vetting process. I received a call on Tuesday from a lady who confirmed that I first need to be approved and do date I have not received any feedback, this is ridiculous. With the Explora I will in effect only be paying about R80.00 more than I am currently paying and I still then have to go through a vetting process for this, what nonsense is this. <br> <br> I just received a call from the Multichoice wanting to confirm my details for the Explora application wanting to do the whole application process again, I don't think the one hand knows what the other is doing, this is totally ridiculous, do they not want new business or just because they are the only supplier do they think that they can just monopolise everything and you as a customer just need to accept it.<br>
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert