1 reviews | Active since Dec 2014
bad service and service cut off for access package
We have made a payment on the 27th of march for the access package of R99.00 plus re-conection fee the consultant told my husband dto pay what the machine is telling him to pay wich he did only te be cut of on the 7th of april and we contacted dstv and they told us that we need to make another payment of a R120.00 wich we did due to de branch mess up and now again or dstv has been cut off due to outstanding arrears and I need to go back to the branch to discuss this with them I really do not feel to go back and feel that I have to warn consumers about the bad service supp**** by multichoice after all it was not our mistake that they gave us the wrong information now for a package of R99 I have to pay R250.00 plus
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing on your account has been corrected and that your account reflects the correct amount due on the 25 Of April 2015.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing on your account has been corrected and that your account reflects the correct amount due on the 25 Of April 2015.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert