BAD SERVICE AND RUDE STAFF

I ALWAYS MAKE MY PAYMENTS VIA EFT AND SINCE JANUARY 2019 I HAVE BEEN HAVING PROBLEMS WITH MY SERVICE BEING DISCONNECTED EVEN WHEN I HAVE MADE A PAYMENT AND NOW I MADE A PAYMENT ON 25/03/2019 BUT THEY STILL DISCONNECTED IT AND NOW THEY WANT ME TO PAY A RECONNECTION FEE BUT I MADE A PAYMENT ON TIME. I AM NOT GOING TO PAY FOR IT. MY REFERENCE NO FOR FEBRUARY: ********** REFERENCE FOR MARCH: 323773