Bad service and Rude attitude

I have 2 decoders active on dstv, on Saturday I called to upgrade one and my services were suspended for no apparent reason, how ever I was told by the consultant that it will be fixed in one hour but in 10 - 15min the decoder I was upgrading was working and the other decoder was not working, and I called in 90min from my last call and after waiting on hold for a long time I was then told it takes up to 2 hours to fix the problem and that timeline has not expired get, late in that afternoon at about 16:00 I called again and the consultant then said it takes up to 24hours to reconnect my services, " very strange" on Sunday I called again out of frustration and demanded to talk to a senior person after waiting for 15 min on hold I was told the supervisor was busy on another call they will call me back of which a lady did, and after apologizing for my long wait she then told me my services were reconnected and I was complaining about my paid services and why on their mistakes I should pay to remind them to reconnect my services coz cell phone call are expensive, and she was very rude and was not willing to listen to my argument and just hang up on me, it's now Monday 29-01-2018 and my services on the other decoder are still suspended, why is this happening to paying customers and why will someone who gets paid for resolving customers dissatisfaction will see it fit to hang up on a customer, we can't spent money to pay for services and multichoice will just suspend an up to date account and will hang up on us, what is our nxt line of help now