Bad service and response

After years of calling multi-choice and dealing with their consultants , I spoke to some unprofessional person named Nokuthula Nhlapo ref number *** , I told her that I called in yesterday spoke to Tebogo ref number *** and she told me that I cant be billed twice for a re-connection fee, she would reverse it so my services can be re-connected .<br> <br> To my surprise today morning I was disconnected again , I had to call the contact centre again and the person is spoke to refused to listen to reason and told me that I need to read the terms and conditions even though I told her I spoke to Tebogo and she said it would be corrected .<br> <br> I asked for a manager that hooligan refused to put me through a manager as this has been frustrating calling Multichoice everyday to get the correct amount and being disconnected and nothing was done .<br> <br> the service was appalling and I feel that she must not deal with customers if she cant provide good customer service .<br> <br> I need this matter escalated and actioned .<br> <br> awaiting your response .