BAD SERVICE AND POOR RESOLUTION

So we've made payment to our DS on the 25th of August n every week they disactive it..when we call them we were told that the insurance payment was changed from Monthly to annually n that affects the account... Its been 2 weeks since we called the insurance ppl to sort out this nonsense but no luck... This is TOTAL NONSENSE... BAD SERVICE, POOR SERVICE FROM BOTH INSURANCE N CALL CENTER SIDE......