bad service and not listening to client

I have been a premium customer for a long time and now that i treid to stream the cricket on my phone now i need to be a premium subscriber. I have been streaming for years niw. I phoned call centre and they keep saying that the fault is om my side and that i must link my smartcard. I told him that i have done it and he must check. He refused and said i must double check and he will give me instructions. I will cancel my subsription to dstv. This is pathetic service. And im paying R800 every mknth for this **** service. Its a **** company. I regret being a customer of multichoice.