Bad service and no response at all

I called in two weeks ago, asking about the DStv price locks and was informed that someone will call me .... its been over two weeks no answer. I try to do an online application and it giving me errors .... there no number to call . This department with no service or response brings the DStv name down !!!!!!

Here is a response why they don't have a number They're an outbound team and do not have a contact number. We have sent your request to the Price Lock team and they will be in contact with you soon.

they don't call at all how is this customer service !!!!!