MS
Martin S

1 reviews | Active since Jan 2012

29 Mar 2016, 09:25

BAD SERVICE and NO RESPONSE

Good day,<br> <br> I have contacted DSTV on the 8th, 11th, 12th, 13th and a few times after that to resolve the problem I had from the number '***' and once from '***' on the 8th of March 2016.<br> I forgot to put the right amount of money in for the debit order to go through, that was on the 7th. Now as soon as that happened, i phoned DSTV as mentioned above. As I explained to the consultant that I phoned from the '***' number what happen, he assured me that my DSTV will not be cut off because i am a premium subscriber and he will put the debit order through before the 4 day grace period that will fall on the 11th of March. And guess what, as I thought it would be and as the delivery service of everything in this ******* country of ours, he ****. My DSTV was cut off, after arrangements was made and asked for. Nothing happened. Now there was a R50 re-activation fee that I will not pay but because of your system it took the money from the box office amount.Now the R80 that i am talking about includes R30 for a movie I rented and never received. Now that consultant and every other consultant said to me they will wright it back. But as usual they all lie and do nothing.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Mar 2016, 10:27
Official
Hello MartinSchoeman,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.

We've checked your account and we hereby confirm that we have credited the amount of R80.00 on your box office account. Your box office account now reflects a zero amount. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.

@DStvcare (twitter)
DStv (Facebook)
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Regards

Nesta