Bad Service and No Process

I had requested and paid for a streaming service, but the useless service provider re-enabled my old services, which are for a decoder package, which was cancelled 2 years ago. Now currently I can’t use the service due to that I am owing for October, to which I only purchased the streaming package on the 15th of November. I’m sorry to to say the service sucks and call centres don’t help but just direct you to the chat which they only reply after 20min. @Multichoice fix the dirty processes within your house.