Bad Service and no feedback on non delivery

I app**** for the Explora special from Multichoice. They processed everything only not to inform me about the how to process the debit order form. I gave them all the details but as to now after numerous follow ups via call centres which is cut off constantly and e-mails, I have not received any feedback on what is happening.<br> This is totally bad service and the fact that they do not even give any response is pathetic to say the least.<br> Then I also got an sms to say that the debit order did not go off from my account but it has not even been processed. Up till now I have not received feedback or the Explora.<br> I have all the reference numbers and e-mails for traceability.<br>