PS
Pholosho S

1 reviews | Active since Jan 2018

12 Apr 2021, 11:30

Bad service and lying sales person

Bad service and lying sales person

A DSTV agent called me and sold me an upgrade of my Dstv compact package I have. It was ungraded to compact(Explore)with with catch up. The agent never told me I would be charged for both the old compact and the new one. Normally one pays their subscription in advance. If I pay end March it means I am paying to watch in April. Dstv is now telling me they charged me for the month of March and they only charged me for the compact. The compact is R399 and all of a sudden they debited R447. I thought the R447 is for the Explore with catch up. They expect me to pay R1211. The agent was *********** and did not advise of the full cost of the charges. I am settling my contract and I would rather stream. With everything expensive they expect us to keep their repeat **** we watch. I had stopped paying my Dstv. Reason to open was because of the child. I am now staying alone and I am cancelling this ****. This guys never learn and they are expensive.

I want to advise anyone looking for TV entertainment they should stick to streaming. I pay R299 for uncapped data and R150 for Netflix. I font need Dstv. I read books most of the time and hardly watch TV.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Apr 2021, 12:05
Official
Hi Pholosho Sebolao,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team