BAD SERVICE AND LIES FROM AGENTS AND TEAM MANAGER

I’m a very unhappy client. My debt order did not go through on the 27/28 NOV I made payment on the 30 NOV. I then called in and asked if payment was received the agent said yes and reconnected my services ,the debit order was not my error. I have been a loyal client for years. A few days later my services were disconnected and I see on the app its showed I owed + - R388.I called back and they said it’s an error on multichoice side they will sort it out and they reconnected my services. From my understanding I will have my DSTV on until the 27/28 DEC 2019 My frustrating part is that the same thing happened a few days later , I called again and spoke to Chantel she said the same things and reconnected me. A few days later again the same things happened keep in mind this is the 3rd time now and all the time on the app it shows a new date of disconnection and higher amount from +- R388 to +- R530 THAN +- R1400 and back down to +- R800 than called on Friday that went pass 13 DEC 2019 and spoke to a team manage who promised this will be taken higher and she will inform the accounts department All my calls are recorded if you want recording please let me know. And today again my service are disconnected Who is going to pay for phone calls, who is going to pay for the reconnection fee Must I take this to the paper Must I move I will like this to be taken higher and I want the team manager I spoke to call me Regards Yousheen Govender ***