Bad service and lies

I want t reactivate my account but after paying the said amount. Every time i call each consultant has a different story. I was instructed ti pay an amount for reactivation .The consultants never can find my payment. even after i sent it via email . Facebook inbox and also i cleared the payment immediately. a day later i was instructed to pay a different amount. I paid it now upon receipt of proof of payment i will be reactivateds , after i pay and send im now told now only after 48 hrs, so every time a story. I need my account active asap.