BAD SERVICE AND *****

<p>I have been with DSTV for years now, i contacted them on the 26th of May 2017 asking them to downgrade my package as i wont be home for this month, i spoke to Lerato(consultant) who told me that if i want to downgrade, i have to do it on my payment anniversary, i asked her when did that term/condition start as i have never had a problem before,she told me from the day i accepted the company's terms and conditions. i told her she is lying,i asked for her supervisor which did come over the phone (Martha) at 8:20,she also told me the same thing, i told her i dont want to drag this for long cause i havent gotten any newsletter from them informing me about any ammendment that will be done on their terms and conditions as i have before,downgraded and upgraded my packages on the very same day or should i say, same time i called the call centre. so, i asked her to go through my profile and check if i have never done so before as they claim that i have signed up for their terms that, downgrades are done on the payment anniversary date. she promised to do so and call me back which never happened. i then called the centre again the same day at 14:47, i spoke to Lindiwe whom i askes to be transfered to her supervisor-Silindile and asked her to ask Martha to call me as i have been waiting for her call.still today the 30th, i am still waiting for her to call me. i dont know if it takes days just to view one person's profile or what. this is not for the first time having service problems with multichoice.i should have ended my relationship with them during their first bad service and this, i will make sure my whole family and friends know about this nonsense.im really tired of multichoice, really</p>