1 reviews | Active since May 2011
Bad service and lame excuses
I am so disappointed with DST product and the service agents thereof. I'm on my third Explora and waiting for the fourth. I was told the system can not swap the decoder and was sent home empty handed with no proof that they are in possession of my Explora. After asking the manager why the system can swap all the other clients but not my I was told it's the system. Why must I drive up and down and it is no fault of mine? I purchased the Explora in September 2015. Thursday last week I waited for over hour for the DSTV rep and some other technical staff to call me, and then asked to bring the decoder to 3rd Ave. DSTV get paid monthly and no money is withheld for inconvenience. The service agent do not have a internet connection to even test your decoder. They rather try and convince the client that the fault is with him or his internet connection. The manager at the branch made me understand that she does not get paid by DSTV/ Multichoice after I told her she get paid by DSTV sales and I expect better service.
Dear Andre
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Andre
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter