Bad service and lack of competence

I am very irritated right now and serious losing my patience.

I have requested previously this to be escalated to (Team Leader) Martha Khumalo, TL Manqoba Masango and TL Xolani Sithole. I trusted that they would act in the best interest of the client but little did I know. This instruction was totally ignored.

I have just had a discussion with TL Thozamile and he gave me a full breakdown on the billing on my account. Mind you, when I called on the 5th Jan 2018, I was advised at the end of that call that I have a credit balance of R664.

I have been literally calling your contact centre for the past 3 weeks almost every second day to have this issue resolved. Everytime I spoke to someone at your contact centre, they didn’t resolve the issue but instead reconnect me. I want to know who is liable for all these reconnection fees? Please see below with my journey and collection of reconnection fees:

Reconnection Fee R50 05 Jan (The reason I was given here was that I put through a request on the self-service Dstv now to terminate services.. . .what a joke. Found out today that this was untrue but didn’t waiver the reconnection fee. Requested this to be escalated Reconnection Fee R50 08 Feb – I requested clarity and wanted this escalated as to date no one came back to me with a response and there was a payment of R450 not reflecting. Reconnection Fee R50 13 Feb – This is has been resolve and was awaiting feedback. Reconnection Fee R50 23 Feb - This is has been resolve and was awaiting feedback.

Now, my kids can watch TV due someone’s incompetence and I still need to pay for this service? Really??

Please urgently provide feedback and I need this resolved ASAP!