Bad Service and lack of Accountability

I had an existing DStv access package with DSTV,Last week ordered the DSTV explora and have a clear instruction that it must be kept separate from the existing package as it will be on a different household.on Monday the New Decoder was delivered and installed at my house and You disconnected the DStv access package that I clearly indicated that I want it to continue not as XtraView but as a separate package of its own...I called in yesterday to have this fixed and was told there’s a technical issue but it will be fixed by today but I had to call in again today and I am given the same response that it will be fixed by today because there’s still a technical issue,What makes me angry the most is the lack of empathy and lack of communication from your side as this whole situation is an inconvenience to me as the customer