1 reviews | Active since Dec 2014
bad service and keep getting worse
Bad service and keep getting worse<br> I joined Dstv last month, I made a payment of R505 24 Feb. I took the package of R399<br> I paid more than what I was supposed to pay..<br> To my knowledge I am still in credit with you..<br> I have been telling this same story over and over again, I have been complaining on hellopeter hoping this matter will be resolved.<br> I have been calling every second day, they will reconnect my service then the next day its discontinued,<br> I have been made promises that managers are going to call me back but nobody makes and effort to sort this mess out you people made.<br> Dstv was more of then on..<br> I'm so angry ,so mad..i cannot call every single day to explain the same story over and over again..<br> ***4<br> <br>
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing on your account has been corrected and is currently reflecting the correct amount due for payment on the 26 March 2015.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing on your account has been corrected and is currently reflecting the correct amount due for payment on the 26 March 2015.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
