Bad service and information disclosure

Hello my name is Kabelo and contact details are ********** 585, I am completely angry with the kind of service I received from multichoice

1. I linked my explora to my existing account, the gentlemen assisted did not disclose all information that I have to suffer for now having to call in spending more than R200.00 of airtime which could have been avoided if all information was given to me that I need to pay the R90.00 upfront for the additional service I joint.

I did ask the gentlemen to confirm amount I will need to pay at the end of the month and he said R475.00 for my explora which I expected to pay on the 25/12/2018, he never mentioned anything having to pay the prorate for the two days I joined DSTV and paying upfront for the additional fees.

2.i was told my account is overdue while I paid already on the 23/11/2018, it is totally unacceptable to spend my own money calling in for something you did not control in house, I mean when you say on the phone sorry for the inconvenience, who is going to reimburse me for the money I spent calling in.

3. it is totally unacceptable when we call in to complain and you ask to be called back, you told it is not possible meaning I have to buy more airtime to complain about your service.

4. last thing, I cannot call in to complain , ask to speak to the manager or team leader and I am being told they all busy they cannot talk to me, really?

what kind of a service is that, that is nonsense really.