Bad service and incompetence.

I have bought a new decoder and It was functioning well and I had an existing decoder under Holiday viewing and I told the DSTV consultant to remove my existing Decorder from Holiday viewing to General, and they did that. however they went and removed a package from my new decoder and now they cant link the package anymore they say it is giving them an error and they will escalate. they have been escalating for the past 3 months now and they haven't managed to help. I have spend alot of money on Calls with them for 3 months.