Bad service and incompetant

Item: DStv (MultiChoice)
Rating: 2
Author: hendrik R

Multichoice failed to debit my account with the right amount on 26 July.i queried that and they said they will debit the outstanding amount and the amount due on the 26 August.it is now 14 September and the still did not debit my account.after numerous calls and e-mails the problem is still not sorted and I cant get an answer from them.Case # ***,*** and ***.the other case nubers i did not even write down.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

16 Sept 2015, 09:18

Hello hendrikroos,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply16 Sept 2015, 09:18

Official