bad service and inaquarate quotes given

I am very appalled by dstv. they recently did a 3month special on compact which i was told i qualify for. i upgraded to it and within a month i was disconnected. i was given 3 different quotes with 3 different dates. i did not pay the subscription this month because the quote said i was due to pay in september. i contacted customer care online on the self service portable and spoke to 3 different agents, nontsikelelo,thonile and nolwazi. and non of them assisted me,instead they were quick to end the conversations. i am very disapointed in the service. now i have to pay a huge amount which is not what i signed up for. i dont knw if this is dstv trying to rip us off or what. but i am really disapointed as i have not been assisted till today