Bad service and ill trained consultants that cant resolve simply software issues. li

I am extremely disappointed and i have lost all confidents in DStv as a business. i have been struggling with my Extra view package for the since yesterday, My issues here is I've been using an extra view package in different locations since 2021 and i have never had any issues till recently. When i signed up for this package i spoke to a sales rep that i need a package in different locations , they explained to me that i should take an Extra view option, and indeed it work. now since yesterday its been refusing to play giving me an error E 143-0 or E16-0. it will just play for 15min then revert back to the error code. i demand to know what changed course its been working fine all along. i even called a DSTV installer and he also said there's nothing wrong with my physical connection. i ve been calling the call center relentlessly to get assistance but still no joy, seems no one is skilled enough to sort out my issues.