BAD SERVICE AND FALSE INFORMATION FROM DSTV PRICELOCK

i APP**** FOR THE NEW EXPLORA ULTRA PRICELOCK MORE THAN A MONTH AGO. IT WAS APPROVED IMMEDIATELY AND THEY SAID THAT THEY WILL CONTACT ME WITHIN 7 TO 10 WORKING DAYS TO ARRANGE MY FREE INSTALLATION. AFTER WAITING A MONTH AND SEVERAL QUERIES TO DSTV ABOUT MY INSTALLATION, THE INSTALLER PHONED ME THIS MORNING AND SAID I MUST PAY A CALL OUT FEE OF R380 BEFORE HE CAN COME AND INSTALL MY PRICELOCK. THEY NEVER MENTIONED ANY CALL OUT FEES WHEN I APP**** AND SAID FREE INSTALLATION IS PART OF THE DEAL. THIS IS ALSO NOT THE SAME INSTALLER AS LISTED ON THE DSTV INSTALLATION TRACKER. THIS IS REALLY BAD SERVICE AND FALSE INFORMATION FROM THEIR SIDE AND I EMAILED THEM TO CANCEL THIS WHOLE NEW DEAL IMMEDIATELY.