Bad service and exploiting old rural people

On the 3rd of Jan 2022, DSTV was paid using local flash mobile from local vendor (which doesn't print slips - cellphone transaction), we've been using this method of payment forever but this time DSTV is confirming that payment is not allocated but funny enough - they can see the payment that was made and not sure why can't they allocate it if that's the case.

DSTV has since been disconnected because they want proof of payment which we don't have because of the channel that was used. On the 18th of Jan 2022 we've made a call to their call centre (terrible service) - call lasted for 40mins with last 10 min being on hold until we dropped the call. Customer service agent refused to give us a manager to escalate their bad service. We even called the reception and was promised to be contacted back within an hour but nothing happened.

We are told to go to the nearest DSTV walk in centre and from where we stay - that is 45km away with limited transportation system.