Bad service and exploitation

I had called in to Multi-choice on the 8th of August 2024 to cancel my service after paying and watching it for only 2 days due to the network we lost signal after heavy rains, got someone to connect the satelite dish outside now I’m calling in again to reconnect my services and I’m being asked to pay R280 for reconnection fee which I was not advised on. My call is being transferred to different departments with no help, When asking to speak to a manager Zikhona the rude consultant who put me on hold for over 15 minutes eventually asked for my details and said Asandisiwe the team leader will call me shortly still waiting for the call …

I am not in a contact with Multichoice this is prepaid, Why am I being exploited I need my service that I paid for connected or can I kindly get my money and cancel everything I will not be ****med and exploited