HT
Hope T
1 reviews | Active since Jan 2017
18 Jul 2020, 09:05
Bad service and Error
I have been calling Multichoice for more than 20 times,mind you using my own time and no callback to return the call if disconnected but seems no getting any help with this ***) i cant connect and been getting the error message that still awaiting for the primary communication for explora decoder and i have been explaining to the agent that i want to start a new account for the above decoder but every agent keeps on saying i will assist you but saying the same thing the previous agent said with no getting help dont know if thats a script thats given to agent or what because seem like they clueless or not well trainned you?? :( can the setting be resetted ?? service was given is very poor i am not happy at all ..almost a week now..
Hope ***
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
18 Jul 2020, 09:28Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jul 2020, 09:28
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
HT
Hope T's updateReviewer Update
18 Jul 2020, 09:52 Automatic response again :( just like WhatsApp service wuu worst service even ….
HT
Hope T's update18 Jul 2020, 09:52
Reviewer Update
Automatic response again :( just like WhatsApp service wuu worst service even ….
DStv (MultiChoice)'s replyOfficial
18 Jul 2020, 13:23Dear Hope,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried getting in touch with you on ***, however to no avail.
Kindly note, the details provided yields no results and so we're not able to access your account. Please expect an email to which you can reply s that your concerns can be addressed.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried getting in touch with you on ***, however to no avail.
Kindly note, the details provided yields no results and so we're not able to access your account. Please expect an email to which you can reply s that your concerns can be addressed.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jul 2020, 13:23
Official
Dear Hope,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried getting in touch with you on ***, however to no avail.
Kindly note, the details provided yields no results and so we're not able to access your account. Please expect an email to which you can reply s that your concerns can be addressed.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried getting in touch with you on ***, however to no avail.
Kindly note, the details provided yields no results and so we're not able to access your account. Please expect an email to which you can reply s that your concerns can be addressed.
Kind regards,
Dstv: Hello Peter Team
Best regards,
HT
Hope T's updateReviewer Update
18 Jul 2020, 13:38Please contact me on ***
HT
Hope T's update18 Jul 2020, 13:38
Reviewer Update
Please contact me on ***
DStv (MultiChoice)'s replyOfficial
19 Jul 2020, 12:08Dear Hope,
Thank you for the feedback, we will be in touch shortly.
Kind regards,
Dstv: Hello Peter Team
Thank you for the feedback, we will be in touch shortly.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jul 2020, 12:08
Official
Dear Hope,
Thank you for the feedback, we will be in touch shortly.
Kind regards,
Dstv: Hello Peter Team
Thank you for the feedback, we will be in touch shortly.
Kind regards,
Dstv: Hello Peter Team
Best regards,