Bad service and debitting a package that doesn't exist

Been calling for more then a week week to cancel my subscription, I finally go assisted on the 25th to freeze my account and told I won't be debited. The decoder was then placed to be unactive and I didn't have tv since then. I woke up today to full debit order after being charged reversel fees on the 25th when the decoder was being deactivated. Yall promised to call as well, but why am I nt surprised. Very pathetic.. is this some sick joke right there... all they do is debit ur money whileas they cancelled ur package before debit date and even charged me reversel amount... DStv this is depressing and tiring to keep following u like this for more then a week