BAD SERVICE and continual deduction when item has been cancelled

<p>We have had such a bad experience with DSTV in trying to cancel our subscription.<br /><br /></p> <p>We cancelled our subscription in June 2015, but since cancelling this we have noticed that they still deduct a monthly insurance fee of R29.50 for the decoder (Which is not functioning due to lightning damage). This has been going on for over a year, and to date they are still deducting the R29.50. which adds up to a total amount of R501.00 of monies paid for a service thats not being used.</p> <p>We have phoned them at least around six times trying to cancel this thinking that the next month the issue will be sorted out.</p> <p>But this is STILL Being deducted. Surely this is some sort of theft, thinking that its such a small unnoticeable amount?</p> <p> </p> <p>How many times must we phone before this can be sorted out?????? </p>