BAD SERVICE AND COMPLAINT

I never received such a BAD service in my life, I am in such a bad state in tears and having a terrible headache. It’s been a whole 2 days my services are disconnected but meantime a debit order went off my account as per normal. I have been calling since Friday 20/11/2020 which I spent almost 3 to hours with different consultants from your Call centre and guess??? Saying one and different story, which I kept asking myself if I am calling the right place. My services were connected back, guess what BOOM, Tuesday the 25/11/2020 in the morning switch on my TV as per usual, no services advised I should make a payment. Called immediately with my own airtime, spoke to different consultant on the day, again saying the different tune. Was promised to be called back and worse bad service I received from Smangele which she dropped my call after 30 minutes speaking to her, worse on the day spoke to almost 5 consultants which some where confused and other made an excuse that new consultants been hired and not yet knowledgeable with information meantime money and time is involved. Called again 0n the 26/11/2020 which the last friendly I spoke to yesterday who is Nivetha promised me it will be sorted and escalation is send, which her team leader did approve only Accounts department should authorise for connection back on as she also mentioned that is not my fault, Multichoice fault to debit this amount and promised that I wont anything including the reconnection fee too. As I was fighting previously with another consultant that I won’t pay and not liable. She promised that by the end of yesterday the 25/11/2020 my services will be back on after some few hours, guess what woke up today again nothing just frustration n endless calls and headache with questions from a 13 and 6years old asking 'mommy did you pay'? And what’s happening? 2 days now nothing is been sorted, been promised call backs, messages. Meantime I am the one who keeps on calling, asking one and the same questions to push the day work, spend almost 6 to 7 hours of my time, worse my kid’s food money on airtime R170, Headache tablets dosage increase take. No team leaders get back to me and R52 for a statement charge as I was once asked to send a proof of payment several times with stupid replies that are not making sense, repeating what I am asking. MULTICHOICE you are so ***********, with your staff too and how come you can’t call clients back or interact when the is a complaint??? And your consultants keeps on asking one question at the time, some not sure, Why can’t you look at your system and check the last note captured on a previous call on calls made and start getting worried to assist the client and go the extra mile to sort the issue and unlike NEVER Mind !!! All you do is demand more cash and send numerous messages for payment due. MULTICHOICE you are taking advantage and don’t care about your clients as you know that we don’t have any option or Competitor that we can run too or change too as you know one yet offer the services. Even your employees they don't care, don’t bother to assist more, all the know is what is your ID number, meantime your system did ask me one before I call through. I am so furious and angry even having sore pains all over my body with the talking and screaming to be heard and assisted, for someone just to LISTEN, HELP where they can and educate the client will help. You are so pathetic guys. Worse the last consultant are spoke too, my brother you must changes roles, you don’t know what you are doing BULELANI, the rest with SMANGELE who drop my call, AMANDA you promised a call and the matter will be resolved, surely before 2 to 3pm today just awaiting for authorising and definitely will be done, your words not mine, NIVETHA you tried to rescue your company and try calm me down and guess still waiting for a call back from team leader and or message from Account services, KABESIN you advised me wrong information being given to me and Price plan will be changed after my price lock ends this month, SANDY get another job, you can’t deal with client, so impatient and you don’t seem to care. THULANI thank you for Friday when we spoke, some of you Friday on the 20/11/2020 forgot to note your names I am still asking myself where you guys work as you were clueless. Just asking myself when my Price lock is really ending for Explora, Black Friday special for last year, as 5 Consultants tell me different stories. Honestly MULTICHOICE if it was for me I would cut my relationship with you and leave you but now i don’t have another competitor to run too and will offer the channels and services like you which y kids would kill me for. I have some many years being in relationship with paying my subscription as per agreement and on time, putting my trust and giving you the authority to debit form my account as now I was thinking to cancel the debit order option and do a EFT myself and I no longer have faith and trust in you. Hope the CEO and shareholders read this email and know what we go through daily with the service provider as its not first I get such a dilemma, stress, horror and complaint with MULTICHOICE. Just pray one day a Competitor comes along to save us. Who is going to refund me R250 of airtime and R52 for statement charge from my bank? BULELANI sorry to drop the call on you today at around 16:45, you went to helpful and keep on pushing time to talk meantime I am running out of airtime and patience as I decide to log a complaint as I have been postponing thinking it will be better. Your What’s up service the worse nightmare, asking one question all over and not making sense. Yours, frustrated and unsatisfied client for over 15 years and more. Still in the dark with nothing to watch, JUST A QUIET house, but meantime a debit order went through with no accurate explanation with my account. MULTICHOICE/DSTV you are getting worse and worse by day ***